30-day refund policy
Credit packs are refundable for 30 days. If you haven't used them, you get every penny back. If you've used some, we refund what's left.
Nothing used? Full refund.
Bought a pack and haven't spent a single credit? Email us within 30 days and we return 100% of what you paid. No questions, no forms.
Used some? We refund the rest.
We deduct only the credits you actually spent and refund the value of the ones you didn't, at the rate you paid for them.
How the amount is worked out
Every pack has a simple per-credit rate: the price divided by the credits it contains. Your refund is that rate multiplied by the credits you have left.
Example
Starter is $9 for 7,500 credits, so each credit is worth $0.0012. If you use 1,500 credits and then ask for a refund, 6,000 credits remain and you get back $7.20.
How to ask
Email support@waverify.app from the address on your account and tell us which purchase to refund. We won't ask you to justify it.
How long it takes
We issue the refund as soon as we see your email, usually the same working day. Your bank or card issuer then takes its own time to post it — typically five to ten working days.
What happens to your credits
The credits remaining from a refunded purchase are removed from your wallet when the refund is issued — you've been paid for them, so they don't stay in your balance. Your account stays open on the free plan.
After 30 days
Credits never expire, so a pack you bought is still yours to use whenever you need it. Past 30 days we can't refund it, but we'd still like to hear what went wrong — email us anyway.
Who you're buying from
Payments are processed by Polar, which acts as the merchant of record for WAVerify. Refunds are issued through Polar and appear on your statement under its name. Your invoices are downloadable from the billing page at any time.